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Legal Terms & Conditions

Terms of Service

These Terms of Service govern your use of Mender Plus mobile application, website, and services. Please read them carefully before using our platform.

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Welcome to Mender Plus! By using our mobile application, website, and services (collectively, the "Platform"), you agree to comply with these Terms of Service.

1. Definitions

Mender Plus:

"Mender Plus," "we," "our," or "us" refers to Mender Plus Technologies.

User:

"User" or "you" means anyone who accesses or uses our Platform.

Partner Facilities:

Include affiliated hospitals, pharmacies, and health service providers listed on the Platform.

Health Wallet:

The in-app savings feature for future health expenses.

Crowd funding:

To raise financial support from friends or family to cover healthcare cost directly through their health wallet.

2. Eligibility

To use Mender Plus, you must:

Be at least 18 years old (or have guardian consent if younger)
Be a resident of the country where Mender Plus platform is officially supported or have access to our listed partner health facilities
Agree to these Terms and our Privacy Policy

3. Platform Services

We offer:

Health Savings Wallet

For storing funds to be used only at partner health facilities

Universal Digital Health Card (UDHC)

With one time registration

Integrated Care Access

Including bookings, AI guidance, emergency alerts

Partner Network

Access to a growing network of verified hospitals and pharmacies

4. User Responsibilities

You agree to:

Provide accurate and complete information
Keep your login credentials secure
Use the platform for lawful purposes only
Not impersonate others or violate any laws

5. Payments & Fees

Health Wallet Funds

  • Can be transferred to partner healthcare providers or other registered Mender Plus users
  • May be refunded if you submit a valid claim that is approved in accordance with our refund policy

Service Fees

  • Mender Plus charges transaction-based service fees on appointments, bookings, and health wallet redemptions
  • Partner facilities may be charged onboarding, analytics, and referral fees

6. Intellectual Property

All content, branding, logos, features, and designs on the platform are the intellectual property of Mender Plus Technologies. You may not copy, reproduce, or use our content without written consent.

7. Limitation of Liability

Mender Plus is a facilitator, not a healthcare provider.

We are not liable for:

Medical outcomes from partner hospitals
Delays, errors, or issues caused by third-party services or providers
Loss of funds due to user negligence or fraud

8. Termination

We may suspend or terminate your account if:

You breach these Terms
You engage in fraudulent or harmful activity
You may also delete your account at any time via the app.

9. Changes to Terms

We reserve the right to modify these Terms. Changes will be posted on our website and app. Continued use after updates constitutes acceptance.

10. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes will be resolved in the courts of Abuja, Nigeria.

11. Contact Us

Email

hello@menderplus.com

Phone

09133293575

Address

Area 3, Jos Street, Garki, Abuja, Nigeria