Your Privacy Matters
Privacy Policy
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1. What Information We Collect
1.1 Personal Information
Full name
Phone number
Email address
National Identification number
Face verification
Date of birth
Gender
Health related preferences
Emergency contact information
1.2 Technical Information
Device type, OS, and IP address
App usage data
Location (if you opt in)
1.3 Financial Information
Wallet transaction history
Card/payment data (via third-party gateway providers)
2. How We Use Your Information
To create and manage your Mender Plus account
To process health wallet transactions
To facilitate bookings and appointments
To improve app performance and user experience
To contact you with updates or promotions (with your consent)
To fulfill legal and regulatory obligations
3. Sharing of Information
We may share your information with:
Partner hospitals and pharmacies for care coordination
Payment processors to handle financial transactions
Regulatory bodies where required by law
Technology service providers to support the app infrastructure
We do not sell your personal data to advertisers.
4. Data Storage & Security
We use encryption, firewalls, and secure servers to protect your data
Only authorized staff can access personal information
Data is stored within countries where the Mender Plus platform is officially supported or on secure servers compliant with platforms like Nigeria Data Protection Regulation (NDPR)
5. Your Rights
You have the right to:
Access the data we hold about you
Request corrections or updates
Request data deletion (except where required by law)
Opt out of marketing communications at any time
To exercise your rights, email: hello@menderplus.com
6. Children's Privacy
Mender Plus does not knowingly collect personal data from children under 18 without parental consent. If we learn we've done so inadvertently, we will delete the data.
7. Cookies & Analytics
We may use cookies or tracking tools (like Google Analytics) to understand user behavior and improve our services.
8. Third Party Links
The app may link to third-party websites or services (e.g., partner hospitals). We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy as necessary. You'll be notified through the app or email when significant changes occur.
10. Contact Information
hello@menderplus.com
Phone
09133293575
Address
Area 3, Jos Street, Garki, Abuja, Nigeria
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